Terms and Conditions of Website Usage

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, govern Magpie Crockery’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘Magpie Crockery’, ‘Magpie’, ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ or the ‘customer’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only and is subject to change without notice
  • The Magpie Crockery website does not capture or store personal information, but merely logs the user’s IP address (the Internet address of your computer) to give us an idea of which part of our website is visited and how long is spent there
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements
  • This website contains material which is owned by or licensed to Magpie Crockery. This material includes, but is not limited to, the logo, design, layout, look, appearance, graphics, images and text copy. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website
  • Unauthorised use of this website may give rise to a claim for damages and /or be a criminal offence
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s)
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales

Terms and Conditions of Hire

By agreeing to order products from Magpie Crockery, you agree to hire at the price shown and in accordance with our terms and conditions. Magpie Crockery’s acceptance of the hire order is conditional on receipt of payment stated within the terms and conditions. Magpie Crockery’s responsibility is to provide the agreed product or service and is only valid with there being no error or misrepresentation by either party. Magpie Crockery agrees to hire the goods to the customer for the period of hire stated in the contract agreement. The goods shall at all times remain the property of Magpie Crockery.

All goods supplied by Magpie Crockery are clean and undamaged. Given the age of these items it is expected that some of the patterns and gilt edges may be worn with age. Our collection consists of a range of both matching sets and individual vintage items. For large orders, we cannot guarantee matching sets and purposefully mix items to achieve an eclectic look. The items vary in style, size and colour.

The customer is solely responsible for the goods during the period of hire and for insuring them from the time the goods are collected by them or delivered to them until the goods are returned and accepted back into the possession of Magpie Crockery.

When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. Each hirer is required to sign a copy of these terms and conditions at the time of booking.

Hire Period

The hired items will be delivered to the venue of your choice one / two days prior to the event, and collected the day after (unless this is a Sunday and the venue is closed). Should you wish to hire the goods for a longer period please request a quote. In the event of goods not being ready for pick up the following day a further hire charge will be made, details in ‘Delivery and Collection’.

Terms of Payment and Deposit

A non-refundable deposit of 50% of the hire charge is payable when the order is placed. The balance of the hire charge will need to be paid no less than 14 days before the date of the hire. No items will be released for use until full payment of the total order amount and the damage deposit has been paid and cleared.

A refundable damage deposit of £100 is also required and is due when the balance of the order is paid. This damage deposit will be refunded once all hired items have been checked for any damage or loss. This usually takes approximately three days. Should the cost of damage or loss exceed the damage deposit, the hirer agrees to pay the balance of the replacement costs.

Washing Up Service

All goods supplied by Magpie Crockery are clean and ready to use. As the china is vintage, it is not dishwasher safe and must be hand washed. Customers can choose to wash items themselves or return them to us soiled (with all food removed from the crockery before boxing up). If returning soiled, a 15% (of the total hire price) washing up fee will be charged.

Delivery and Collection

Magpie Crockery is happy to deliver and collect orders, with charges calculated on an individual basis. Alternatively we are always happy for you to collect and return to us. Any customer wishing to organise their own transport must be fully insured against all loss or damage and must produce evidence of such insurance to Magpie Crockery upon request.

Customers are required to inspect goods on receipt and sign Magpie Crockery’s delivery note. In the event of any shortage or damage, the customer should endorse the delivery note accordingly at the time of delivery or collection. If the customer fails to perform any of its obligations under this condition, the goods will be deemed to have been collected/ delivered in a clean and undamaged condition.

The customer agrees to return the goods to Magpie Crockery on the return date specified in the contract. Any extension to the hire period must be agreed by Magpie Crockery and the customer will be charged extra at a pro rata rate, equivalent to the daily hire rate of the goods. All goods must be returned in the original cartons and crates. Loss of /or damage to any cartons or crates will be charged at full replacement cost.

Loss, Damage and Breakages

In view of the age and fragile nature of some of the china supplied, it must be understood that some items are much more easily prone to damage than commercial use catering crockery. Please ensure you take extra care when stacking and handling, and ensure that when packing for collection, items are packed in the same way as when they were received. Most items in the collection are vintage, therefore replacement costs can be expensive, and in some cases are irreplaceable. Details of the damage deposit can be found in the ‘Terms of Payment and Deposit’ section of these terms.


If the customer wishes to cancel the order, Magpie Crockery must be notified in writing. If this is less than two weeks before the event, the 50% hire charge deposit will not be returned. Cancellation up to two weeks before the event will result in the £50 paid at the time of booking not being returned.


Magpie Crockery accepts no responsibility for any injury or damage to persons or property arising from the use of our goods, and we strongly advise clients to take out separate event insurance to cover this.

Magpie Crockery will not be responsible for any indirect or consequential loss howsoever arising.

The hirer is responsible for the goods from the time they are delivered / collected and only ends when the goods are back in the possession of Magpie Crockery and have been checked for loss or damage.  The hirer’s responsibility includes safekeeping and protection of the goods in their care.

These terms of hire shall be subject to English law and the English courts will have jurisdiction in respect of any dispute arising.

Our details:
Magpie Crockery, Broadway, Peterborough, PE1 4DT.
Tel: 07775 708900. 

Email: info@magpiecrockery.co.uk

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